360 MANAGEMENT
The 360 approach of Trésor Hospitality in hotel management services covers the needs of the modern hotelier, including innovative sales and marketing strategies, staff recruiting, estimate of revenue and budget and the organization of the operational departments of a hotel property.
Our Sales Management Services provide the offline and online sales management of your property, including contracts with tour operators and travel agencies and the management of the hotel's online distribution systems. We also offer a competition analysis, revenue and yield management, reporting and forecast, as well as the training of the reservations executive.
Following the brand building or the rebranding of your property, our Marketing Services include the online and offline advertising, the development and monitoring of your website, the social media and reputation management, a digital influencers' marketing plan, graphics design services and the set up of your hotel's documents.
The management of the hotel's human resources department includes the selection, the training and the replacement of the staff, in order to create a stable professional environment, achieve the smooth operation and provide high quality services to guests. Our services also include the staff budget creation and detailed job descriptions.
Our budget and finance services include the estimation of expenses and revenue forecast, a weekly and monthly sales progress report on income and expenses and a forecast of the booking trends, based on the sales target.
Our operations management services ensure the smooth operation of your property, analyzing and controlling each hotel department (Reservations, Reception, F&B, Mice, Housekeeping), providing operational solutions, achieving fixed costs reduction and implementing a total quality management system. We also create a manual on the hotel procedures.
IDS Online Distribution Management:
- Sales Management
- Reservations Executive Training
- Contracts Development with Tour Operators & Travel Agents
- Competition Analysis
- Revenue & Yield Management
- Reporting & Forecast
- Annual Budgets
- Trade Shows
- Online & Offline Advertising & Communication Planning
- Corporate Website Development
- Digital Influence Marketing
- Social Media Management
- Graphics Design
- Hotels’ Documents set up
- Brand Building & Rebranding
- Reputation Management
Identification of Needs:
- Staff Budget
- Staff Recruiting
- Staff Training
- Staff Replacing
- Staff Operational Procedures
- Estimate Revenue Forecast – Expenses
- Estimate of Profitability
- Weekly and monthly reporting on income and expenses
Organization of operational departments of the hotel:
- Reservations/Reception
- Food & Beverage
- Mice (Meetings, Incentives, Congress, Events)
- House Keeping
- Procurement
- Hotel Procedures – manual
- Total Quality Management